Terms & Conditions

Your use of this site is expressly conditioned on your acceptance of the Terms and Conditions. By using this site, you agree unconditionally and accept to be legally bound by the Terms and Conditions stated. If you do not agree with any part of the Terms and Conditions, please discontinue your use of this site and/or the products and services offered herein. The Terms and Conditions apply to the use of the site and the products and services offered herein.
In this context, the company refers to Planet Travel Pte Ltd; third party refers to other travel agents, travel service providers such as air, cruise and coach providers and National Tourist Organizations involved in your travel arrangements. The products and services are provided by both the company and/or third parties where required. Hence, their (third parties) own specific governing terms and conditions shall apply in addition to the Terms and Conditions. These specific terms and conditions for a particular product or service shall include any terms and conditions found on your screens and when using any part of this site. In the event of any inconsistency between the specific terms and conditions for a particular product or service and the Terms and Conditions, the specific terms and conditions for the particular product or service shall prevail in relation to that particular product or service. Site user/s should also understand that all prices or rate on this site is in Singapore Dollars unless stated.

Your use of this travel web site and on-line reservation facilities such as 'booking form' and 'booking online' here-by referred to as the 'booking system' is subject to the following Standard Terms of Service and Trade:

  1. Ownership of Intellectual Property Rights
    The content of this travel web site including booking system trademark, design rights, copyrights, database rights and know-how belong to the provider of this site ('Planet Travel Pte Ltd'). Unauthorized use is strictly prohibited. All title, ownership rights, intellectual property rights and copyright, rest with the company (www.planettravel.com.sg).
  2. Accuracy of information and limitation of liability
    The Company does not endorse or recommend any particular travel service provider. The company and its third party suppliers have taken reasonable care to ensure that the content of this travel web site, including all travel information and listings is correct but is subject to amendment at any time without notice. The company publishes such information in good faith. As user, you acknowledge and accept that.
    The company cannot and has not checked the accuracy of all information provided by third parties. The product listings may include errors and third parties are requested and encouraged to correct and update their information regularly and when needed. The company will not be responsible for errors, omissions or misleading information in travel information and listings. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the facility.
    You are solely responsible for the suitability of any travel services purchased by you through this service. In particular, you undertake not to hold The Company liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services. In cases whereby your travel arrangements involves third parties, our role is merely limited to that of a facilitator between you and the third parties in respect of your booking of travel arrangements (including documentation, payments and refunds as applicable). The company disclaims all liability for any technical errors, corruption of any data, unauthorized access to your personal data, inaccuracies in information supplied by third parties, or failure by third parties to complete bookings where that failure is due to circumstances beyond its reasonable control.
    The company accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you howsoever caused; nor is the company responsible for any acts or omissions of airlines travel agents or other third parties in the course of performance of their obligations.
  3. Warranties
    To the maximum extent permitted by applicable law, The company offers no warranties express or implied, regarding this travel web site and any service or facilities provided including the booking system. The site and any service or facilities are being offered to you "as you see it". The company will not be liable to you for the breach of any alleged warranty. All warranties implied by law are expressly excluded.
  4. Use of the Booking System (online booking)
    In making a hotel, air, cruise or tour package reservation for you through the booking system, The company will be acting as aggregator for the third parties concerned. The company accordingly accepts no responsibility or liability for any misunderstanding or error, whatsoever and howsoever caused, in respect of any reservation made through the booking system. The responsibility rests on you to read the booking rules and ensure your booking abides by these, to carefully check and correct any mistakes in your reservation request and in any confirmation thereof received from third parties.
  5. Use of your contact information
    As user of this travel web site and any service or facility such as the booking system, you agree and consent that The company may use, including sharing with third parties, your contact information (i.e. your name, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.
  6. Indemnity
    As a condition for your use of this travel web site including any service or facility such as the booking system, you agree to indemnify The company from and against any liability, damage or loss that The company incurs or suffers as a result of any action, inaction or omission on your part.
  7. Clients Responsibility
    By registering for the service, you warrant to us that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You must have sufficient credit on your credit card, debit, bank account or any other payment modes to meet all charges for travel services incurred by you through this web site.
    You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those travel-specific terms and conditions to any other parties who may be covered by any booking made by you.
    You must keep secure any means of identification that we provide to you in order to access the service. You must not resell the service or any products or services accessed by means of the service, or permit any other person, other than adult members of your household or others with your express permission and under your direct personal supervision, to use your user identification to access the service. You are responsible for all use of the service, and all transactions entered into by means of the service, using this user identification.
    You must not use the service for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way that interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password.
    You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
    To secure your entitlement to the lucky draw, you must ensure that the company confirms your payment/receipt in the booking system.
  1. Fares & Prices:
    Airfares and prices displayed in this website or when booking online does not include taxes, airport charges or other associated fees unless otherwise stated and seats are subject to availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the company's consultants have confirmed the booking and fully paid for. Airline/hotel/coach/cruise/tour availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Bookings made through the booking engine only constitute a request and the correctness of this request in regards to abiding by the rules of the fare as stated is your responsibility. Airlines and other suppliers may change their prices without notice before receipt of confirmation by you.
  2. Booking Acknowledgement:
    Acknowledgement of your booking request will be sent via e-mail or telephone call within 72 working hours of your request being received. Please check your e-mail regularly. Payment must be received within 48 hours of booking confirmation unless otherwise agreed. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery. Online booking is only subject to consumers whom travelling date is minimum seven days before departure.
  3. Travel Documentation:
    Compliance with Passport, Visa and Health requirements are the responsibility of all individual traveller. Passports are required for all travellers departing Singapore. Many countries require that foreign nationals entering the country hold a passport with at least six months validity. The company will whenever possible assist in providing information based on the data supply by you in the booking form or booking system. This information as well as other related information provided by The company . www.planettravel.com.sg and any links within the site are supplied in good faith and serve as a guideline only. The final responsibility for ensuring valid documentation is that of the individual traveller. The risk attached to posting/couriering of travel documentation is to be borne by you. The company will not be held responsible for tickets lost by a third party and any charges associated with re-issuance as well as re-delivery of documentation will be for your account.
  4. Liability:
    We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. Whilst, the data and services shown are believe to be current. We do not warrant the accuracy or completeness of any data or services provided and to the maximum extent permitted by any law we exclude all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in any way connected with the service provided herein.
  5. Booking Cancellation and Amendment Charges:
    These charges will be deducted from your credit card, debit, bank account or any other payment modes; at the time such charges are incurred with no prior notice.  
  6. Refund of unused services:
    No refunds, whether in part or full, will be made for unused air tickets, ground transportation, meals and accommodation or sightseeing tours not taken.
  7. Administrative / Amendment fee:
    An administrative fee of S$50(or equivalent) will be charged for any amendment after documents are processed and S$30 after reservations have been acted upon. In any case, if there is an addition charge by the airlines, hotels, tour operators, etc, consumer/s have to bear all the cost. Should there be any transfer to another tour itinerary, at your request, the transfer does not constitute an amendment but entails the cancellation of the original booking and is subject to the applicable cancellation fees as stated above.
  8. Tour prices:
    Prices are subject to revision without notice in the event of unforeseen circumstances like currency fluctuations, increases in hotel rates, increases in airfares, local taxes etc. The tour price excludes pre/post tour accommodation, laundry, room service, unspecified meals or tours, beverages, postages, excess baggage charges, passport and visa costs airport taxes, personal and baggage insurance, tips and all other items of a personal nature.
  9. Pre/Post tour accommodation and deviation of stay / return flight:
    Accommodation prior to or following after a tour is permitted unless stated; subject to the maximum validity and restrictions of the air ticket ( applicable to booking with airfare included as part of the tour fare ). An additional charge imposed by the airlines or operators will be borne by you. Flight and accommodation reservations during your extension should be made prior to the commencement of the tour. Extensions are at your own expense and transfers will not be provided.
  10. Transportation:
    Unless otherwise specified, coach transfers are on charter basis. However, for "seat-in-coach" transfers or tours, you will be joining regular scheduled coach departures, which do not operate on exclusive charter basis, hence you should be prepared to wait for the next scheduled departure.
  11. Tour cancellation:
    The Company reserves the right to cancel any tour prior to departure for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, the entire payment will be refunded without further obligation or liability on the part of the Company.
  12. Reserves all Rights:
    The Company reserves the right to alter any route, itinerary, and/or accommodation without prior notice to you if it shall in its reasonable discretion think fit and necessary.
    The Company also has the right to decline acceptance of any person as a member of the tour in any occasions if it appears that the involved party is likely to endanger the health or safety, impair the comfort and enjoyment of others on the tour.
    The Company further reserves the right to cancel any reservations if, for any reason whatsoever, any carrier, hotel or contractor refuses to allow the person concerned to participate in the tour.
    In any of the above mentioned events, the Company's sole liability and the person's sole remedy shall be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.
  13. Meals:
    Meals will be provided if specified in the tour itinerary, but no obligation will be made if there is any change in the menu.
  14. Baggage:
    The Company assumes no responsibility for any loss or damage to baggage or belongings that occurred while the baggage or belongings were outside its custody or control. However, the Company will assist you in making the relevant claims provided it does not interfere with, inconvenience, or hamper the conduct of the tour or other members of the tour group.
  15. Hotel accommodation:
    Hotels used are as reflected in the brochures. In the event that accommodation in the selected hotel is not available, every effort will be made for an alternative in another hotel of similar standard. Unless specifically mentioned, all rooms will be on "run-on-house" basis.
  16. Complains / Claims:
    Any complaints/claims have to be made within 2 weeks from the date of return. No responsibility is accepted in respect of any complaints/claims, which are made after 2 weeks of return.
  17. Other arrangements:
    All arrangements for the provision of transport, accommodation, sightseeing tours and other services are made by the Company through appointed agents only.
    All exchange orders, receipts, contracts and tickets issued by the Company are subject to applicable tariffs, terms and conditions under which the accommodation, transportation and other services whatsoever are provided by the hotels, transport companies, airlines, railroad lines, steamship lines, owners or contractors concerned. By acceptance of such exchange orders, receipts, contracts and tickets, the tour participant/s are deemed to have agreed to the applicable tariffs, terms, and conditions. Every person participating in any tour/holiday organized by the Company does so at his own risk with respect to loss or damage to property or injury to person except where such loss, damage or injury was caused by the negligence or wilful misconduct of the Company, its employees or agents. The tour participant accepts full responsibility for damages, losses, and expenses due to delay, sickness, weather, strikes, quarantine, or acts of God.
    The Company is only acting as an agent in organizing the respective holiday components and will not be held responsible for any loss, damage, cost, expense or inconvenience caused by the suppliers or appointed agents of such holiday component. In no case shall the Company or their employees or agents are liable for any causes outside their reasonable control or from any act or omission of the suppliers or appointed agents.
  18. Travel Insurance:
    It is strongly recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.
  19. Third Party Rights:
    For the purposes of the Contracts (Rights of Third Parties) Act and not withstanding any other provisions set forth in this document, this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
  20. Severability of Terms & Conditions:
    Each provision herein is intended to be separate and independent of the others and in the event should any of the provisions herein be determined or adjudged to be invalid, legality and enforceability of the remaining provisions herein shall be unimpaired and shall continue to apply.
  21. Changes to these Terms and Conditions:
    www.planettravel.com.sg (Planet Travel Pte Ltd) has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.
In any case of complaints or feedbacks regarding our products and services, you can either email us at sales@planettravel.com.sg or call us at 6286 9009. Alternatively, you can also lodge the complaints to the BusinessTrust Secretariat in any case of dissatisfaction in regards to the settlement of the complaints.

This is the following referral that consumers can go to:

BusinessTrust Secretariat

Mr. Ramesh Vakkiprath
35 Selegie Road, #09-25 Parklane
Singapore 188307
Email: ramesh@cnsg.com.sg
URL: http://www.commercetrust.com.sg